Privacy Policy

1. Introduction

Neo Sun Industries Pvt Ltd (“Company,” “We,” “Our,” or “Us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how We collect, use, share, and safeguard your information when you visit Our website, interact with Our services, or engage with Us in any way.

By using Our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using Our services.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information

We may collect personally identifiable information (“Personal Data”) such as:

Name, email address, phone number, and mailing address.
Business details, company name, and job title.
Payment and billing information (when making a purchase).
Any other information you voluntarily provide when contacting us.

2.2. Non-Personal Information

We may collect non-personally identifiable information, such as:

Browser type, IP address, and device information.
Website usage statistics through cookies and analytics tools.
Preferences and interests related to our products and services.

3 .How We Collect the Data

Data is collected when you visit the website, through the means of cookies and when you share data with Us.

4. How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders and inquiries.
To improve and personalize user experience.
To communicate with you regarding updates, offers, and support.
To ensure safety and security and to prevent fraud.
To comply with legal and regulatory obligations.

5. Legal Basis for Processing Personal Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), We process personal data based on:

Consent: When you provide consent for marketing or communications.
Contractual Obligation: When data is required to fulfill a transaction or service.
Legal Compliance: When necessary to comply with laws and regulations.
Legitimate Interest: When processing is necessary for business improvements or fraud prevention.

6. Data Sharing & Disclosure

We do not sell or rent your data. However, We may share your information with:

Service Providers: Payment processors, logistics partners, and IT support providers who assist in delivering Our services.
Legal Authorities: If required by law, regulatory agencies, or to enforce legal rights.
Business Transfers: In case of a merger, acquisition, or asset sale, data may be transferred to the new entity.

All third-party providers handling your data are contractually obligated to protect your privacy.

7. Data Retention

We retain personal data only as long as necessary for:

Providing services and fulfilling transactions.
Compliance with legal and regulatory obligations.
Resolving disputes and enforcing agreements.

Data is stored electronically in Our servers and is kept only as long as necessary to provide Our products and services, including for the purposes set out above. Information shared by you will be kept for a period of one year or earlier if we no longer need the data to provide Our products and services. When data is no longer needed, We securely delete or anonymize it. Please note that you may always exercise your right to erase your personal data stored in Our system.

8. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:

SSL encryption for secure data transmission.
Restricted access to personal data within our organization.
Regular security audits and vulnerability assessments.

Despite Our best efforts, no online data transmission is 100% secure. We encourage users to take precautions when sharing personal information.

9. Your Rights

Generally, you are under no obligation to provide any data to Us. Nonetheless, unless you provide us with some data, We may be unable toprovide you with certain features and services.
Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights under GDPR:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Opt out of specific data processing activities.
Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at info@neosunindustries.com.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. By using Our website, you consent to Our use of cookies. You can manage cookie preferences through your browser settings. You can also view more details about the cookies we use by accessing Our Cookies Notice here <insert link>

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Therefore, it is important to check the effective date posted at the bottom of this Privacy Policy each time you visit our website. We recommend reviewing this policy periodically.

13. Applicable Law and Jurisdiction

Any dispute(s) arising out of or relating in any way to this policy shall be interpreted in accordance with the laws of India. You also agree to resolving any dispute or claim by a court of competent jurisdiction located in Hyderabad.

14. Links to other websites.

We reiterate and once again affirm that this Privacy Policy applies solely to information collected by our website. Our website may contain links to other third-party websites and other social websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy and shall be strictly governed by the policies of such websites. We encourage Our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. We shall not be responsible for and have no control over the practices and content of any website accessed using the links contained on the website. This Policy shall not apply to any information you may disclose to any of other third parties through this website, which we do not require you to disclose to us under this Policy.

15 .Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

Neo Sun Industries Pvt. Ltd. – Plot No .119 Flat No 402, IVY Terrace, Kavuri Hills Rd, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081
Location: India
Website: https://neosunindustries.com/